Shipping policy

At Ethnico Coffee, we strive to deliver your orders in a timely and efficient manner. This Shipping Policy outlines where we ship, delivery options, shipping costs, and potential delays, ensuring you know what to expect when purchasing from us.

1. Shipping Locations

  • We currently only ship to the United Kingdom. If you are unsure whether we deliver to your area, please contact us at hello@ethnicocoffee.com for more information.

2. Delivery Options and Timeframes

We offer the following delivery options for our UK customers:

  • Standard Shipping (UK):
    • Delivery within 3-5 business days from the time your order is processed.
    • Available for all UK addresses, including Northern Ireland, Highlands, and Islands.
  • Express Shipping (UK):
    • Delivery within 1-2 business days from the time your order is processed.
    • Available Monday to Friday for orders placed before 12:00 PM (noon).

Please note that all orders are processed Monday through Friday, excluding public holidays.

3. Shipping Costs

  • Standard UK Shipping: Calculated at checkout based on destination and weight of the order.
  • Express UK Shipping: Calculated at checkout based on destination and weight of the order.

We occasionally run promotions offering free shipping, which will be clearly communicated on our website.

4. Order Processing

Orders are processed within 1-2 business days from the time of purchase. Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to follow your delivery.

5. Delays

While we aim to meet the delivery times stated above, there may be delays due to circumstances beyond our control, such as:

  • Customs clearance for international shipments, which can add additional time to the delivery process.
  • Holiday periods, where high order volumes may result in extended processing or shipping times.
  • Weather conditions or transport disruptions that can impact shipping carriers.

We will keep you informed if we become aware of any significant delays affecting your order.

6. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the courier's website.

7. Missing or Lost Packages

If your order has not arrived within the expected delivery timeframe, please contact us at hello@ethnicocoffee.com with your order details. We will work with the shipping carrier to investigate and resolve the issue.

8. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please feel free to reach out to us at:

Ethnico Coffee
Email: hello@ethnicocoffee.com